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Frequently Asked Questions
FAQ
1. What is the check-in and check-out time?
Check-in is from 16:00 and check-out is until 12:00. Early check-in or late check-out is available on request and may be subject to an additional charge.
2. Is self check-in available?
Yes. Self check-in is available anytime at all three properties. At VLC Apart Cortina, reception is staffed from 8:00 to 24:00 — self check-in is available from 24:00 till 8:00. At VLC Apart Gayano and VLC Apart Encarna, reception is available 24 hours a day.
3. Is parking available?
Parking is available nearby. Please contact us in advance for more details on location and availability.
4. Are pets allowed?
Yes, we are pet friendly. Up to 2 pets per apartment are welcome, with a maximum weight of 12 kg each.
5. Is Wi-Fi included?
Yes, high-speed Wi-Fi is included in all apartments at no extra charge.
6. Do the apartments have a kitchen?
Yes, all apartments come with a fully equipped kitchen including a fridge, ceramic hob, dishwasher, electric kettle, coffee machine, microwave and all necessary kitchenware and dishes.
7. Is there a minimum stay requirement?
There is no minimum stay requirement for standard bookings. For long-term stays of 30 nights or more, special rates apply — contact us for details.
8. Can I book directly on the website?
Yes, and we recommend it. Booking directly on our website guarantees the best available rate with no additional fees or commissions.
9. What is your cancellation policy?
For single apartment bookings, free cancellation is available up to 72 hours before arrival. For group bookings of more than one apartment, free cancellation applies up to 7 days before arrival. Cancellations made after these deadlines will be charged 50% of the total booking amount.
10. How many guests can your largest apartment accommodate?
Our largest apartment — the Loft — can accommodate up to 12 guests, making it ideal for big group stays or team trips.
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A network of premium apartment hotels in Valencia. Your home away from home — with all the comforts and no compromises
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